EZ Pups LLC Privacy Policy

EZ Pups LLC (“EZ Pups,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our services, including visiting our websites, enrolling in our training programs, or communicating via phone, text message, or email.

1. Information We Collect

1. Personal Information

   • Contact Details: Name, email address, phone number, mailing address.

   • Payment Details: Payment card information or bank account information (processed securely by third-party payment processors; we do not store full card data).

   • Identification Details: For certain activities, we may request additional information to verify identity or fulfill regulatory obligations.

2. Program & Training Details

   • Enrollment Information: Dog name, breed, age, and relevant behavioral history.

   • Communication Records: Text messages, phone logs, or emails sent to or from EZ Pups for scheduling, updates, or customer support.

3. Automatically Collected Information

   • Cookies & Tracking: Our website may use cookies, web beacons, or similar tracking technologies to analyze usage patterns and improve user experience.

   • Device & Usage Data: IP address, browser type, operating system, or referral sources when you visit our site or digital platforms.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including but not limited to:

1. Providing Services:

   • Schedule training programs, process enrollments, manage billing, and communicate updates or changes.

2. Communications:

   • Send text messages, emails, or calls with important information about your (or your pet’s) program, directions, or scheduling reminders.

   • Send staff alerts, urgent updates, or operational communications to employees as part of employment duties.

3. Account Management & Customer Support:

   • Respond to inquiries, provide customer service, and troubleshoot issues.

4. Marketing & Promotions:

   • We may send promotional materials or newsletters about our services, discounts, or events.

5. Analytics & Improvements:

   • Understand user behavior on our site or platforms and improve features, products, and services.

6. Legal & Security:

   • Comply with applicable laws, regulations, or legal processes.

   • Enforce our agreements, investigate potential fraud or unauthorized activities, and protect the rights, property, or safety of EZ Pups, our customers, and employees.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

1. Service Providers:

   • We engage trusted third parties (e.g., payment processors, scheduling tools, CRM platforms) to perform services on our behalf. They only have access to the information necessary to fulfill their obligations.

2. Legal Requirements:

   • If required by law or in response to valid requests by public authorities (e.g., a court order or government agency), we may disclose your information.

3. Business Transfers:

   • In connection with any merger, sale, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction. We will make reasonable efforts to require the receiving party to protect your personal data.

4. With Your Consent:

   • We may share your information if you have given explicit permission to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that may influence retention include legal obligations, dispute resolution needs, and enforcement of agreements.

5. Your Choices & Rights

1. Opt-Out of Marketing:

   • You can opt out of marketing or promotional communications by following the unsubscribe instructions included in our emails or texting “STOP” in response to SMS messages.

2. Access & Correction:

   • You may request access to or correction of your personal information by contacting us at the details below.

3. Cookies:

   • You can modify your browser settings to block cookies or alert you when cookies are being sent. Note that some site features may not function properly without cookies.

6. Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no online data transmission or storage can be guaranteed 100% secure. You are responsible for safeguarding any passwords, IDs, and other credentials.

7. International Users

If you access our services from outside the United States, your information may be processed and stored in the U.S. or other countries with different data protection laws. By using our services, you consent to such processing and transfers in accordance with this Privacy Policy.

8. Children’s Privacy

Our services are not directed at individuals under 13 years of age, and we do not knowingly collect personal information from children without verifiable parental consent. If you believe we have collected information from a child without proper consent, please contact us to request deletion of that data.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the “Effective Date” at the top indicates when the current version took effect. If you continue using our services after changes are posted, you agree to the revised policy.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our practices, please contact us at:

• EZ Pups LLC

• Phone: 619 – 693 – 6624

• Email: hello@ezpups.co

• Mailing Address: 2823 Polk Rd, Alpine, CA, 91901

Acknowledgment:
By utilizing our services, enrolling in our programs, or otherwise providing personal information, you acknowledge that you have read and agree to this Privacy Policy.